Dear all,

We have just receive numerous reports from users regarding lost and hacked accounts.

How to recover your account:

Step 1: Recover your password through http://account.garena.com/forgot/
Enter your registered email address and username to reset your password.

If this doesn't work, proceed to the next step.

Step 2: Submit a ticket through support@garena.com or gold@garena.com for Gold Members.
Please provide the necessary account details and ownership proofs such as images, transactions, replays, etc.

Step 3: Wait for their reply and please don't send multiple emails to avoid confusion.
Be patient since it might take some time for the Customer Support Team to reply depending on the traffic of emails.

Important reminders:

Please do not share your account details to anyone especially to the person that you don't personally know. Forum Moderators including the Channel Administrators won't ask for your passwords and email address. Kindly make it a habit to change your passwords regularly and remember to protect your account at all times.

If you have other important concerns, please contact support@garena.com or create a thread on our support section.
Our Customer Service Team will take care of the issue and rest assured that the issue will be addressed immediately.